Vincente,

First of all, thanks for the kind words. I think you’ll find the panel worth the wait–once we can get it up and running for you. In that respect you have some choices.

We have recently verified one case and heard of another with our panel, and also know of another extension developer who ran into a similar, where Adobe Extension Manager mistakenly believes that the user is running a much earlier version of Photoshop. When that happens, our installer shuts down and delivers an error message saying that you have to have CS5, CS6, or CC. The problem can be solved by uninstalling and reinstalling Photoshop.

As I understand your post, this is not the error that you are getting, it sounds like you are getting a lack-of-privileges type of message. If that’s correct, it’s because Adobe or Microsoft or both believe that you are not authorized to load extensions into Photoshop, ours or anybody else’s. I would certainly tell you how to fix this if I knew, but I don’t, and we can’t start getting involved in troubleshooting that isn’t specific to our panel. If you could load other extensions into Photoshop through AEM, and only ours was the problem, that would be a different kettle of fish.

However, we’ve been working on a manual installation package that bypasses AEM, for the benefit of anyone who can’t use the installer for whatever reason. It requires that three folders be placed in various places. We should be ready in a few days and when it is I’ll send you a link so you can be one of the first guinea pigs to make sure that it works.

Your options, then, are these:
1) If I’m right that you can’t load extensions at all, you may want to go to adobeforums.com and get help there, as you may wish to be able to have that capability in the future.

2) You can just try uninstalling and reinstalling Photoshop.

3) You can download the actions and documentation and use them without the panel itself.

4) You can wait for the manual installer, which we hope and expect will solve everything.

Sorry about the frustration.

Robert,

There is an easy way and a hard way of approaching this.

The easy way: if your only problem is that you can’t access the documentation using the panel and everything else works properly, go back to
http://www.moderncolorworkflow.com/free-resources
where you can download the documentation separately. In principle you shouldn’t have to do that, but it’s the same documentation one way or another, just a batch of PDFs, you don’t need to panel to open and read them.

If you really feel that you would like to be able to access it through the panel (or if something else about the panel isn’t working), the hard way is to go to
http://www.moderncolorworkflow.com/troubleshooting-ppw-panel-installation
and supply the needed information, especially the full text of the error messages you are receiving. It’s possible a manual reinstallation may solve the problem. If not, it sounds like the issue is one of local permissions, which we may not be able to assist with.

But if all you are need is the documentation, I’d recommend just downloading it separately.

Pat,

If the college would like to place a bulk order for ten or more students’ books we would be happy to include an extra copy for you. Alternatively if you can show that more than ten books were purchased through other sources and send us a copy of your curriculum, we’d send off an instructor copy.

Keep us posted with your progress, we are interested in knowing how the book is being used.

Fred,
The response is automated, so it must be being intercepted, presumably by a spam filter or a corporate firewall. So first, check your spam folders. If no luck, try signing up again from a different account. If there is still no luck please get back to us.

Steve,
Ledet has confirmed that Comcast has blocked certain replies, for reasons known only to themselves. The two parties are in contact, and meanwhile you were sent a message from a Ledet representative, on which I was copied in, so make sure you have received it.

Paul,

If you’re thinking of taking the four-day class in August, you don’t need a special class in advance, you just need to try to practice with your understanding of the workflow, so that you don’t waste class time fumbling around for some commonly-used command.

The basics of color correction haven’t changed much in the last twenty years. Anyone who disregards them won’t get good results regardless of workflow. So our first two days concentrate on those basics, not the PPW. It’s all hands-on, so you get immediate comparison of your work to that of others. Any misconceptions you have will be mercilessly exposed

The class uses few Photoshop commands, so its unlikely you’re going to get into trouble that way.

So I think my advice would be just to practice with the books, and come into the class well rested. It is physically as well as mentally demanding.

Thanks for your interest.